a qui ? Start your return. If you don't agree with our decision after we've stepped in to help resolve an issue between you and your buyer, you can appeal by providing new information within 30 days of the case being closed. When a buyer opens a returns request on eBay, we’ll notify you by email and through your My eBay messages. If you've changed your mind about a case you've opened, and no longer want to return your item, it's easy to cancel your request. Copyright © 1995-2020 eBay Inc. All Rights Reserved. Marianela Depending on the listing, you can return one item or multiple items. Can I get the return request closed since it … Appeal eBay's decision about a return or missing item for sellers If you don't agree with our decision after we've stepped in to help resolve an issue between you and your buyer, you can appeal by providing new information within 30 days of the case being closed. Have you already opened a return request? Enter your search term to display live search results. The request states 'I don't need it anymore' as the reason. When the seller accepts your return, you'll receive an email to your Messages - opens in new window or tab with the subject "Send the item back". Tip You get a fee credit. If you use an eBay returns label, tracking details are automatically uploaded. I have a return request, it's my first 'official request' through eBay since everything has been changed. When returning an item you should always use tracked delivery. If the customer sends a message by email (without actually opening a return request), respond professionally and be accommodating. However, we're always ready to step in and help if the seller doesn't sort things out. eBay offers a 100% satisfaction guarantee on all purchases, regardless of what individual sellers set up as their return policy. Check the seller's return policy in the listing to see who is responsible for return postage costs. If there's something wrong with your item, you're entitled to return it, regardless of the seller's return policy. All my listings state "no refunds accepted" however I suppose shoes is a tricky item to sell. Tip If you are converting a return draft into an actual return request, you must include the draftId field in the request. Adding tracking details to your return helps protect against delays or issues in the refund process. Dealing with returns is part of doing business on eBay.Since a buyer can request a return for any reason, even the most meticulous merchants receive requests from time to time. Here are your options: If you don't agree with our decision after we've stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. If you've accepted the buyer's return or offered to send them a replacement, you can choose one of the following options to let them post the item back to you. All you had to do was back out of the label purchase, then upload track in the return after you ship it yourself. Choose the corresponding case/s that you need to act on (or in your case, cancel). Bei falschen, fehlerhaften oder beschädigten Artikeln muss die Rückgabe akzeptiert werden. What should I do if I sent back the item, but the seller didn't receive it? Once on the Resolution Centre, scroll down until you see Your cases. Return request Hi everyone, I’m new to selling on eBay and I have a question about a return request. I give detailed descrptions, measurements & many photos. Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original shipping cost. I'm in managed payments and just got a return request on an item. Once you submit your return request, the seller will receive an email from eBay notifying them about it. Asking eBay to step in and help for buyers If you've asked your seller to help with a problem and they don't respond within 3 business days, or they're not able to sort it out for you, you can ask us to help. It should have the return policy on it. You'll need to send it back within 10 business days. je souhaite retourner un objet au vendeur qui me demande : "an ebay return request" ou puisje trouver cà ? No, if your eBay account is suspended, you won’t be able to return any items until the reason for suspension has been resolved, and your account reinstated. Gewerbliche Verkäufer sind gesetzlich dazu verpflichtet Rückgaben anzubieten. eBay recommends that the seller use a drop-down menu to add a return policy, meaning the policy is usually listed on the item page. Hi, I've had a customer request a return, they then emailed and said they don't actually want a return they want a replacement. However, we're always ready to step in and help if the seller doesn't sort things out. To request a replacement, simply contact the seller through My eBay. Merci d'avance. ebay return request. If the returned item is used, damaged, missing parts, or is damaged during return postage because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. Send an eBay postage label. Keep in mind that the condition in which you send the item back to the seller is important, so repack it carefully. Check the email we sent to your Messages - opens in new window or tab with the subject "Send the item back" for the date by which you should post it. The seller will use issueRefund to issue a refund to the buyer. Once the seller receives the item back from you, or once they've agreed to refund you and let you keep the item, they have 2 business days to issue your refund. Go to your My eBay Purchase history, and in the drop-down menu next to the item in question, choose Return or Item not received (within 30 days of delivery). Sample: Seller approves return. After your return request: how to get a refund on eBay. You have three business days to respond to the buyer’s request, and there are some cases where we may automatically accept a request on your behalf. Reason for return is "doesn't fit". When an eBay label is available, eBay issues a return label to the buyer to ship the item back to the seller. Otherwise, read on for a step by step tutorial with screenshots and a more detailed walkthrough. Use TAB key to navigate results. The seller has 3 business days to get back to you. Simply follow the instructions above for starting a return request. Is it the same thing with return requests? Once you start a return, the seller has 3 business days to sort things out. Select See request details in the More actions dropdown menu. Check the seller's return policy for specific instructions. Depending on your case, and the return policy of the seller you bought your item from, the seller can respond to your return request in two general ways. Re: Ebay Return Request / Paypal Dispute The problem is, this is a claim / damage issue, and is something that can't be returned, as this could void a claim from being paid. We've outlined your response options below. When an item is 'not as described, damaged etc. Once the 3 business days has passed, you generally have up to 21 business days after the request was opened to ask us for help. Once on the Resolution Centre, scroll down until you see Your cases. For more information, see our Condition of returned items policy. If the seller provided a label, they may have added the tracking number for you. The buyer (also a seller) is claiming the shirt is sheer & wasn't described as such for the return reason. View cart for details. ebayでReturn request（リターンリクエスト）をバイヤーから提出されることがあります。 リターンリクエストとは簡単に言うと返品要求のことです。 「気が変わったから返品したい」「自分が思っていたものとはちょっと違うから返品したい」 Send you a message – The seller may ask you for some more details about your return request, or offer to let you exchange the item. SO ebay sell the return label (auto approved return label), get it cheap – mark it up to the seller, but get limited compensation on the return if its “lost”… Answer, get the seller to pay… If you are responsible for shipping costs, be sure to either use an eBay label with automatic tracking for you and the seller, or send the seller your carrier’s tracking information to protect you in case of an issue with delivery. Accept your return request and offer a full refund – You'll return the item and the seller will then issue you a full refund, including the original postage cost. Send you a message – The seller may ask you for some more details about your return request, or offer to send you a replacement item instead of a refund. After your return request: how to get a refund on eBay. Once you close the return, you can't reopen it. What to do when a buyer doesn't pay. Put simply the buyer opens a case for what she considers "not as described" [often at best subjective] and you accept the case and send a label for the return. Buyer requests a return. If you've changed your mind about a case you've opened, and no longer want return your item, it's easy to cancel your request. When returning an item you should always use a tracked delivery service and upload tracking. Buyer said they 'ordered by mistake' and they don't need the item. If your problem isn't resolved at the end of those 3 days, you can ask us to step in and help. To cancel a Return request: Go to your Purchase history and find the item. Who covers the postage costs depends on why you're returning it. If the item is $750 or more it will need to be returned with a signature confirmation. Click Resolve a Problem. It could be an easy fix. The seller is notified of your return request and will send you a return shipping label if they are paying for the return. Accept your return request and offer a full refund – You'll return the item and the seller will then issue you a full refund, including the original postage cost. The eBay return label service allows buyers to print a pre-paid postage label for sending an item back to the seller. Private Verkäufer müssen kein Widerrufsrecht anbieten. A buyer just opened a return request 50 days after purchase saying there was a problem with the item. Decline your return request – Sellers can only decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. Create Return Request POST /post-order/v2/return . Selling on Ebay today means anything can get returned, at your expense, no matter the reason. 2 min article; Setting up your return policy. This maintains proof you returned the item to the seller which ensures your refund. Verify that this is the item in question. Can I return more than one item from my order? Enter your search term to display live search results. If you didn't get your item, you're covered under eBay Money Back Guarantee. Can I return more than one item from my order? When returned you refund. 9) You send them the packet of seeds that was returned by Buyer A If you use an eBay returns label, tracking details are automatically uploaded. Have you ever wanted to return an item from a seller on eBay? Offer you a partial refund and let you keep the item – This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill – say if you ordered the wrong thing by accident. Check the seller's return policy in the listing to see who is responsible for return postage costs. Well basically, it is an automated return process available to buyers on eBay which means that they can return an item for a refund, without having to first contact you. If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception. When the seller replies, we'll send you an email with details of the next steps. Offer you a partial refund and let you keep the item – This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill – say if you ordered the wrong thing by accident. The seller passes a return ID into the ReturnId.id field of the request to Buyers who engage in activity as described in the Abusive buyer policy may be subject to a range of actions, including warnings, being blocked from requesting returns or refunds on eBay, being blocked from opening claims, loss of eBay Money Back Guarantee coverage, and account suspension. Every time you sell something, you have to ask yourself whether or not it's something you can refund without return, or if you'd want it returned, and be willing to pay to return. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. I did not allow returns because it was in plastic and never been touched … If you and the seller agree, the seller could send you a replacement (another of the same item) or exchange (a different, but similar item). Sold an item on 2/23/15. If the seller states in their return policy that they don't accept returns, If the item you received doesn't match the description in the original listing, or if it arrived faulty or damaged, you're covered under the, Opening duplicate requests using other buyer protection programs, Colluding with a seller to wrongly declare an item's value for customs, Filing a chargeback after receiving a refund, Claiming an item was not received when there is proof of delivery to the buyers address on the Order Details, Falsely claiming an item was not as described, Returning an item other than the original item received, Using or damaging and item and then returning it. 1 min article; Appeal eBay's decision about a return or missing item for buyers. 3 business days to respond to return requests on eBay to become the new standard from May 2020, as announced in the eBay Spring 2020 Seller Release Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived. Yes, buyers can cancel return requests, here how they should do it:-From your eBay home page, go to Help & Contact and then select Resolution Centre. While it's useful for sellers to know how to handle these situations, it's even more helpful to understand how to prevent returns from happening in the first place. When a buyer opens a return request, we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. The eBay return label service allows buyers to print a pre-paid postage label for sending an item back to the seller. The buyer selects the reason for the return. When you're sending the item back, repack it carefully, and keep in mind that the condition you send the item back to the seller in is important. Next, pack the item carefully. They'll let you know if a replacement is available. What to do when you don't receive your item or it's not as described. If you don't agree with our decision after we've stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. How the seller responds depends on the reason for your return. It usually takes 3 to 5 business days for a PayPal refund to go through. When you send your item back we recommend using tracked postage. A. Most of the time if you have an issue with a purchase, the seller will be able to solve it for you. An item should be returned in the same condition in which it was received. Use Tab key to navigate results. Learn more about return postage for buyers. Tip Once a return is opened and then closed, there is no more return to 'escalate' and no more 'returning' of the same item. Question ebay return request dans Forums d'entraide-Transactions internationales. 返品理由によってはバイヤーが返送費用を負担することになります。 then the sellers 'does not accept returns' is null/void and over-ridden by ebay. Find the return policy. Had my first return request for a pair of shoes I sold to buyer. The seller will also pay for return postage. Create Return Request POST /post-order/v2/return . You have 8 calendar days to review the return request … Why was my refund less than the amount I paid? EBay has no way to establish the truth of things and who is - or may be - telling the truth. For more information, see our Condition of returned items policy. Activity that is not allowed includes, but is not limited to: You can find more information about our returns policies by referring to our eBay Money Back Guarantee policy and our Condition of returned items policy. Thank you. Cancelling a Return request. This is how it works: The buyer selects that they want to return an item via My eBay. If used in the call, this return shipping address will be used by the buyer instead of the primary return shipping address on file for the seller. Depending on the listing, you can return one item or multiple items. On the top left, click "Summary". Make sure you add tracking details to your return to help protect against delays or issues in the refund process. Select Close your request and choose your reason from the dropdown menu. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. eBay makes it easy for buyers to return items if they aren't happy with their purchase. However, in his dispute i sent him screen shots of the listing highlighting all of the areas he claims were not in the description. The seller will also pay for return postage. When a buyer opens a return request, we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. If it doesn't, you can also find the order on eBay by logging in and looking under your account. If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. If you're using a different returns label, you should manually add tracking details to the return. Offer you a partial refund and let you keep the item – This can be a good compromise when you're not completely satisfied with your purchase – for example, if it arrived with a minor scratch – but you're happy to keep it. You can return it even if the seller's returns policy says they don't accept returns. eBay refund request I have a buyer on eBay requesting a refund claiming that the item is not as described. How to return an eBay item for a refundWatch this simple video tutorialFor more tips, go to: http://supplyhub.ie/support If you paid with Apple Pay, Google Pay or a credit card, it may take up to 30 days to process, depending on your card provider. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, What happens after you've started a return, Misuse of returns or eBay Money Back Guarantee, manually add tracking details to the return. Most purchases are covered under the eBay Money Back Guarantee. We'll make sure you either receive the item you ordered, or get your money back. If you've changed your mind about a case you've opened, and no longer want return your item, it's easy to cancel your request. What should I do if I sent the item back, but the seller didn't receive it? Canceling a transaction. 2 min article; Returning Items. If you return the item used, damaged or missing parts, or if it gets damaged during return postage, the seller may deduct an amount from your refund to cover the loss in the item's value. If you bought it over eBay and it isn't right, it's the seller's problem — not yours. Who covers the postage costs depends on why you're returning it. Buyer opened a return request(not as described) on 3/4/15 after I denied a full refund because the item WAS described properly and I could tell it was buyers remorse. Request a return if the item is not eligible for eBay Money Back Guarantee If the item arrived damaged, broken or faulty, you have the option to add up to 10 pictures showing any scratches or defects. Seller passes in the returnId as a path parameter in the URI of the call. Hi, I've had a customer request a return, they then emailed and said they don't actually want a return they want a replacement. You have 3 business days respond to the request and resolve the buyer's issue. Check the seller's return policy in the listing to see who is responsible for return postage costs. Cancelling a request. eBay has put a hold on the funds for the return. bonjour, votre question est trop imprécise comment vous conseiller sur cette phrase. Choose the corresponding case/s that you need to act on (or in your case, cancel). 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