Hotel Front Desk Agent Job Description A Hotel Front Desk Agent, or Hotel Front Desk Clerk, performs pre-registration and registration duties for incoming guests at small or large hotels or resorts. Front Desk Agent Job Description Template. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. Front desk employees often have to work with others. Hotel Front Desk Receptionist job title. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. Computer knowledge: Basic knowledge of computers is required as a Hotel Front Desk Clerk. Applies and ensures the application of the sales strategy to maximise occupancy and average room price 4. Sometimes they have to work with other employees at the front desk to handle a difficult problem. There is no required education beyond a high school diploma, but most employers like to see a potential employee with previous hotel-related experience. Providing guests with information about the hotel. Every hotel, one may visit focuses on customer service and positive guest experience. The hotel front desk job is a valued position in any hotel. If you are looking for a career in hospitality and can handle the fast pace, working the front desk at a motor hotel can be an ideal place to start. We are looking for a well-groomed, friendly Hotel Front Desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. It’s also easy to customize to meet your company or hotel's specific requirements. According to the Bureau of Labor Statistics, hotel front desk clerks earned a median income of $19,930 per year as of May 2010. Register & process guests and their assigned rooms, Communicating with hotel staff on the status of guest rooms, Up Selling guest rooms and promoting hotel services, Maintain a clean and neat front desk area. What Does a Front Desk Agent Do? … While many guests have reservations, some customers will be walk-ins, so you need to be able to work with the hotel’s reservation and booking system to follow established procedures for either scenario. Organizing transport services for guests at their request. Notify me of follow-up comments by email. When she is not blogging or tweeting, she likes to hit the nearest trail for a run, take her camera on a trip or curl up with a good book. Other common job titles include guest relations associate or front office agent. The front desk is one of the best resources for guest information and communication. What Does a Front Desk Receptionist Do? The Perfect Hotel Front Desk Agent Job Description. We are looking to hire an upbeat Front Desk Agent to assist with checking guests in an out of our establishment. Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Hiring for another position? See the full list of job description templates. The Perfect Hotel Front Desk Agent Job Description. Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary. There are plenty of opportunities to land a Hotel Front Desk Agent job position, but it won’t just be handed to you. The hotel front desk job description is optimized for posting on career sites and job boards and is easily customizable for your company. The Front Desk Agent will assist guests with inquiries, problems and complaints. Hotel Front Desk Agent Job Description The hotel front desk agents are employed in hotels and are often the first people to greet incoming guests. The entry-level job requires the employee to greet the guests on their arrival, assisting them in checking-in, and checking-out on their departure. You must be personable and have outstanding interpersonal communication skills. To be successful as a Hotel Front Desk, you should provide guests with general information about the hotel and surrounding area, and stay up-to-date on attractions that may be of interest to guests. Your email address will not be published. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. To be responsible for welcoming guests and handling any complaints. Other times, they have to communicate with people in different departments within the hotel—including parking, housekeeping, and management—to ensure that guests are satisfied with their stay. Serving as a host at conferences, and ensuring that all relevant preparations are made for the event. Duties include welcoming customers and making them aware of the best in hotel services. Front Desk - Cashier / Auditor Job Description Hits: 120162 Front Desk - Concierge / Les Clefs Job Description Hits: 98437 Front Desk - Guest Relation Executive (GRE) Hits: 203669 Front Desk - Guest services manager Job Description Hits: 71531 Front Desk - Lobby Manager / Duty Manager Job Description Front Desk Managers are mainly responsible for training and supervising office staff, and most resume samples describe duties such as handling payrolls in the department, ensuring a high quality of services, monitoring employees and budgeting, among others. Description. Delivering a great guest experience, our Front Desk Intern will represent the hotel with initiative, commitment and a meticulous attention to detail throughout all stages of the guest’s stay.. Post Your Front Desk Clerk Job to Over 100 Job Boards ⟶. The hotel receptionist job is often referred to as a front desk agent. The Hotel Front Desk is responsible for checking guests in and out of the hotel, as well as performing administrative tasks such as managing bookings. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. Co-ordinates the reception team, organisin… Verifying guests' payment methods during check-in. Front Desk Manager Resume Examples. Your email address will not be published. Applicant must have strong interpersonal and administrative skills. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. No pressure, but as front office manager your department is the first and last impression that a guest has of the hotel, so it’s your job to ensure it’s a good one. Assigning rooms to guests and informing them of any specials offered by the hotel. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. Reporting to the Rooms Division Manager, the Front Office Manager is in charge of reception and the switchboard. Use it to save time, attract qualified candidates and hire best employees. Strong written and verbal communication skills. You should have a pleasant and professional disposition with guests and other hotel staff. Front Desk Representative job profile Hotel front desk agents should be experienced in meeting and handling people, and dealing with problem patrons and emergency or security problems. Hotel Front Desk Job Responsibilities: Welcome guests in a warm and friendly manner. Great description. This makes you the person they will turn to for help, which is why you need to be clued up on all the goings-on in and around the resort. The general term will optimise your job title to show up in a general search for jobs of the same nature. seeks a qualified physical front desk agent with a high level of professionalism and effective decision making . HOTEL RECEPTIONIST . Proven is now a part of Upward.net. Front Desk Job Description. Front desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each customer and guest that walks into the organization. Keeping abreast of attractions that may be of interest to guests. How to write a Hotel Front Desk Clerk job description. They will often have to communicate with a guest before they arrive in regards to room type and amenities and sometime, will have to communicate with a guest after they have left about problems with their stay or billing issues. Hotel Front Desk Responsibilities: Checking guests in and out. ️ Check out our Complete List (500+) of Job Description Templates!. Ascertains their lodging, purchasing needs. The front office hotel job description includes assisting guests to overc… Hotel clerks will often use computers to check in guests, create invoices and manage online bookings; Communication: Strong verbal and nonverbal communication skills are important as a Hotel Front Desk Clerk. Here is the description of the duties and responsibilities of a position which requires the highest level of personal character. JOB DESCRIPTION: RESERVATION AGENT REPORTS TO: Front Office Manager POSITION SUMMARY:. Front Desk Receptionist Job Specifications. To be successful as a Hotel Front Desk, you should provide guests with general information about the hotel and surrounding area, and stay up-to-date on attractions that may be of interest to guests. If there is no concierge, the front desk agents will be tasked with the job of helping guests make reservations and recommending activities they can do while they are in town. Hotel Front-Office Manager Job Description A courteous front desk manager at a motel, inn or motor lodge can mean the difference between returning guests and too many vacancies. Required fields are marked *. A front desk agent works to ensure an organized and friendly interaction between the hotel and guests. They essentially check guests in and out, make room reservations and … Front desk agents will also try to upsell guest rooms, by sharing available alternatives and options. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Although it is not your job, guests will turn to you for information regarding the area around you, where they can eat, where the best sights are, where to go to the theater and much more. You should have a pleasant and professional disposition with guests and other hotel staff. Note that many front desk clerks only work on a part time basis. It was very helpful. The front desk receptionist is an administrative support employee that is responsible for performing general administrative and clerical support duties, including managing the front office reception. Check out our full list of our job description templates. Front Desk Agent Job Description Example. Responsibilities for Front Desk Manager. A great job title typically includes a general term, level of experience and any special requirements. During check-in, a front desk agent will verify a guest’s method of payment and run a background credit check. Your job description is the first touchpoint between your company and your new hire. Hotel Front Desk Representative like front desk agent, guest service officer or reservation agent or receptionist establishes the first point of contact with clients and deals with nearly everything related to the stay of the guests.Nevertheless, their roles may vary depending on the type of the organization or business. Well-presented and professional appearance. The Front Desk Agent will be responsible for receiving guests’ payments and for balancing cash at end of shift. A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. Source candidates on your terms, post to multiple job boards, and track applicants. Front Desk Agent job title A great job title typically includes a general term, level of experience and any special requirements. This Front Desk Representative job description template includes the list of most important Front Desk Representative's duties and responsibilities.It is customizable and ready to post to job boards. Related Jobs: Guest Relations Manager, Operations Manager, and Housekeeper. In this position, you will take reservations, check guests in and out of rooms, direct calls, and answer all guests’ questions and concerns. Receiving and managing reservations made online and telephonically. A front desk agent is responsible for checking hotel guests in and out of their rooms. Front Desk Agent Job Summary. Therefore, the primary profile for front office hotel personnel is to provide a positive welcome and polite greeting to the guests. Completely free trial, no credit card required. Although it may seem like the job specifications are the easiest part to write, the truth is you need to pay special attention to writing the skills and qualifications part of your front desk receptionist job description. Job Description for Reservation Agent. Hotel Front Desk Jobs description A hotel front desk job is the most important position in the hospitality industry. Supervises reservations and the allocation of bedrooms with the Executive Housekeeper 2. Hotel clerks will use active listening skills to understand the individual needs of each customer. Responsible for the running of the front desk by hiring and training all front desk agents and leading by example; Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines; Assist in the development and monitoring of the budget to provide top quality customer service Crafting a Hotel Front Desk Agent resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Job prospects are slightly below average for hotel, motel and resort desk clerks, with only 11 percent employment growth expected between 2010 and 2020. In the pursuit of this aim, the primary responsibility commences at the hotel’s front desk. In doing so, he or she: 1. A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. The primary responsibility of a front desk agent is to greet guests and get them checked into rooms. Monitors the customer accounts and till accounts 3. Caileen is the Director of Marketing at Proven. Previous hospitality experience would be advantageous. Job Seekers: Search for Front Desk Agent jobs now and apply on Upward.net. If you are bu… This Front Office Manager job description template can help you attract the most suitable candidates to manage your reception area effectively. We are seeking a friendly, service-oriented front desk agent to join our growing staff. Post a Hotel Front Desk job to 100 job boards with one submission. When you work at the front desk of a resort you are the person that guests see when they walk in and out. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Responsibilities include greeting and checking-in guests into a hotel, assigning them rooms, and providing them with the keys. Their job description entails providing excellent customer service to customers, guests, walk-ins, etc. The Perfect Warehouse Worker Job Description, The Perfect Project Engineer Job Description, The Perfect Marketing Manager Job Description, The Perfect Operations Manager Job Description, Action Advertising Agency: The Ultimate Beginner’s Guide to Small Business Facebook Advertising | Casey Carroll, Three Questions to Ask Candidates This Hiring Season, MeasurementMarketing.io: The Ultimate Beginner’s Guide to Digital Marketing for Small Businesses | Chris Mercer, Two Hives Honey: Bees and The Business of Honey in Austin, Texas | Tara Dawn Chapman, The Wizard Academy: Storytelling, Business, and Magic at The World’s Most Unique Business School | Daniel Whittington, Nomad: Making Art out of Old Objects and Light Bulbs and Traveling the Country to Sell at Art Shows | Mick Whitcomb, Successful history as a front desk agent or related hospitality experience, Submit a cover letter explaining why you would be a great fit. 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